Smart Zambia InstitutePublic sector
Making digital public services easier to understand.
Helping citizens find the information they need to use e-government services.
Start with the need.
Smart Zambia Institute needed to explain available digital government services and how citizens could access them.
Listen. Then respond.
SMAIT followed conversations and questions about government services and digital access. That context informed clear, relevant responses designed to address practical questions and support awareness.
What the work brought together.
- Public listening
- Service communication
- Citizen engagement